Privacy Policy

We collect personal information that you voluntarily provide when interacting with our Website. This includes your name, email address, phone number, and account registration details, which are managed through our authentication provider, Clerk. When you engage with our services, we may also collect billing and payment-related information, as well as any messages, form submissions, uploaded content, or product customization data that you provide.

In addition to information you provide directly, we collect limited technical information automatically. This includes the use of functional cookies that are required to support essential Website features such as user authentication and session management. These cookies are implemented through Clerk and are necessary for the operation of the Website.

We use your information to operate and maintain the Website, provide our services, and manage user accounts. This includes facilitating secure logins, processing invoices and payments, and delivering the products and services you request.

We may also use your information to communicate with you, including sending service-related messages and, where permitted, marketing or promotional communications. Additionally, we use collected data to improve Website functionality and performance, as well as to comply with applicable legal and regulatory obligations.

The Website uses functional cookies that are essential for its operation. These cookies enable features such as authentication and secure session handling through Clerk. Because these cookies are required for core functionality, disabling them may impact your ability to use certain parts of the Website.

We do not rely on non-essential tracking technologies beyond what is necessary to operate and maintain the Website.

We do not sell or rent your personal information. However, we share your information with trusted third-party service providers that perform services on our behalf and are necessary for the operation of our business. These providers include:

• Clerk — authentication and account management • Intuit QuickBooks — invoicing and payment processing • Neon — database and data storage • Vercel — hosting and infrastructure • Resend — email delivery

Each of these providers processes personal data in accordance with their own privacy policies and applicable legal requirements.

EldHollow LLC does not directly store personal data on its own servers. Instead, personal information is securely processed and stored by the third-party service providers identified above. We rely on these providers to implement appropriate technical and organizational security measures designed to protect your information against unauthorized access, disclosure, alteration, or destruction.

We retain personal information only for as long as it is necessary to fulfill the purposes for which it was collected, including providing services, maintaining user accounts, complying with legal obligations, and resolving disputes. Because we rely on third-party service providers, retention periods may vary depending on the provider and the nature of the data involved.

Depending on your location, you may have certain rights regarding your personal information.

If you are located in the European Economic Area (EEA), your data is processed in accordance with the General Data Protection Regulation (GDPR). If you are located in the United Kingdom, your data is governed by the UK GDPR and the Data Protection Act 2018. These frameworks provide you with rights that include the ability to access your personal data, request correction of inaccurate information, request deletion of your data, restrict or object to certain types of processing, and request data portability. You also have the right to lodge a complaint with your local data protection authority, such as the UK Information Commissioner's Office (ICO).

If you are a resident of California, your rights are provided under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). These rights include the ability to request disclosure of the categories and specific pieces of personal information we collect, request deletion of your personal information, and opt out of the sale of personal data. EldHollow LLC does not sell personal data.

Users in Canada and other U.S. jurisdictions may also have rights to access and correct their personal information, subject to applicable local laws.

All users, regardless of location, may request access to or deletion of their personal information and may opt out of receiving marketing communications at any time by contacting us at info@eldhollow.com.

Because our Website relies on third-party service providers, your personal information may be transferred to and processed in countries outside your jurisdiction, including the United States. Where required by law, we take reasonable steps to ensure that appropriate safeguards are in place to protect your data and that such transfers comply with applicable legal requirements.

The Website is intended for users aged 13 and older. We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take appropriate steps to delete it promptly.

Users of the Website may create accounts and submit or generate content, including customized products and downloadable PDFs. This content is processed solely for the purpose of providing the requested services. You are responsible for the accuracy and appropriateness of any content you submit.

Our Website depends on third-party providers for core functionality, including authentication, hosting, communications, and payment processing. These providers operate under their own privacy policies, and we encourage you to review those policies to better understand how your data is handled.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. When updates are made, the revised version will be posted on this page with an updated Effective Date. Continued use of the Website after such changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or wish to exercise your rights, you may contact us at:

EldHollow LLC Email: info@eldhollow.com Location: Connecticut, United States